Shipping policy

Australia-Wide Delivery

Free standard shipping on all Australian orders over $149.

For orders under $149, a standard shipping fee of $8.95 applies.  

Dispatch Timeframes

Orders are packed and dispatched within 3–5 business days from the time your order is placed.

Once your order leaves our warehouse, you’ll receive a dispatch confirmation email with your Australia Post tracking number so you can follow its journey.

Delivery Partner

All Australian deliveries are handled by Australia Post.

Once your parcel has been dispatched, delivery timeframes and handling are managed by the courier. If your parcel is delayed, lost, or marked as delivered but cannot be located, Australia Post will be best placed to assist directly.

Australia Post Customer Support: 13 76 78
You can also lodge an enquiry via their online help centre.

Of course, our customer care team is always happy to provide any order information Australia Post may require.

Express Shipping (Australia)

Express shipping is available for $14.95

Orders are packed and dispatched within 1–2 business days from the time of order.
You’ll receive a dispatch email with your tracking number once your order ships.

Please note that once your order is with Australia Post, delivery timeframes are managed by the courier.

New Zealand Delivery

Standard shipping flat rate: $15

Orders are packed and dispatched within 3–5 business days.
A dispatch confirmation email with tracking details will be sent once your order ships.

Express shipping is available for $22, with delivery typically taking 4–5 business days from dispatch.

All New Zealand orders are delivered via Australia Post and require a signature on delivery.

International Delivery

Standard international shipping flat rate: $20

International delivery timeframes are 3–10 business days, depending on destination.

Orders are packed and dispatched within 3–5 business days, and tracking details will be sent via email once your order ships.

All international deliveries are sent via Australia Post and require a signature on delivery.

Customs & Duties

International shipping costs do not include any customs duties, taxes, or import charges that may be applied by your destination country. These fees are the responsibility of the recipient. For further information, please contact your local customs authority.

Sale & Promotional Periods

During sale events, promotional campaigns, or peak periods, dispatch and delivery times may be longer than stated above.

Sale periods include, but are not limited to:

  • Flash sales

  • Free shipping promotions

  • Site-wide or seasonal sales

We appreciate your patience during these busy times.

Tracking Your Order

Once your purchase is complete, you’ll receive an order confirmation email.

When your order is dispatched, a second email will be sent with a tracking link, allowing you to check the status of your delivery at any time.

If you need assistance with your order, our customer care team is always here to help.