If you created an account with us, simply log in and head to Orders. You’ll see a list of all past and current orders, with the status clearly displayed.

Here’s what each status means:

• Shipped – Your order has left our warehouse and is on its way to you (or may have already arrived).
  
• Awaiting Fulfilment – Your order has been received and is currently being processed by our warehouse.
  

If you checked out as a guest, order tracking won’t be visible in your account. In this case, you’ll receive an email notification as soon as your order ships. That email will include all the important details, including your tracking number.

If you’re ever unsure or just want an update, feel free to contact us and we’ll be happy to help.

Yes. You’ll receive an order confirmation email shortly after checkout. If you don’t see it, please check your spam or junk folder.

Yes, you can check out as a guest. However, creating an account allows you to track your orders and view order history more easily.

Orders are processed quickly, so changes or cancellations may not always be possible.

If you need to update your order, contact us as soon as possible and we’ll do our best to help before it ships.

You can find all shipping timeframes, costs, and delivery information on our dedicated Shipping & Delivery page.

All orders are shipped from within Australia. This allows us to offer faster delivery times and more reliable service, while keeping everything managed locally.

Within Australia, we ship with Australia Post.

For international orders, we use trusted international courier services to ensure reliable delivery and accurate tracking from dispatch through to arrival.

Once your order has been shipped, you can expect the following delivery timeframes:

• Within Australia: 1–2 business days
  
• New Zealand: 3–4 business days
  
• Rest of the world: 6–10 business days
  

Please note that delivery times are estimates and may vary slightly depending on your location and local courier conditions.

Yes, we ship internationally. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.

All orders are dispatched from Australia, and tracking details are provided once your order is on its way.

In most cases, no. Your delivery driver is instructed to leave your parcel at your doorstep or in a safe location, rather than taking it to the post office.

On rare occasions, if the driver believes there is no safe place to leave your parcel, it may be taken to your local post office for collection. However, this is uncommon - in the majority of deliveries, your order will be waiting safely for you when you get home.

Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door.

Our full Returns & Refunds policy can be found on the dedicated Returns & Refunds page. This page outlines eligibility, timeframes, and how to lodge a return via our online portal.

Simply follow the return instructions provided on our Returns page, or contact our customer care team if you need a hand. We’ll make it easy.

You have 30 days from the date you receive your order to send items back to us.

Once your return arrives and has been checked, refunds are usually processed within 5–7 business days back to your original payment method.

If something isn’t right, please contact us as soon as possible with your order number and photos. You can lodge an online return via our online portal HERE.

We carefully choose high-quality fabrics designed for comfort, durability, and a premium feel.

If you’d like more information about a specific garment, everything you need is listed on the product page - including fabric details, fit, length, and care instructions. That way, you can choose your perfect piece with confidence.

Our pieces are released in limited drops. Once a style sells out, it may not be restocked. This approach allows us to keep each release considered and intentional.

For early access to future drops, we recommend joining our mailing list.

Each product page includes a detailed size guide to help you find the right fit.

If you’re between sizes or unsure, our customer support team is always happy to help with personalised advice.

Yes. We release new seasonal pieces throughout the year rather than on a fixed schedule.

Subscribers receive early access and updates before each new release goes live.

Most of our styles are designed to fit true to size. If a garment fits differently, we’ll always highlight this in the product description.

We do our best to accurately represent colours, but slight variations may occur due to screen settings and lighting.

Absolutely. All payments are processed securely using Shopify's industry-standard encryption, so your personal and payment details are always protected.

We accept all major credit and debit cards, as well as Afterpay, so you can shop now and pay later in easy instalments. All available payment options will be shown clearly at checkout.

Yes. Your privacy matters to us. We only collect information needed to process your order and never share your details with third parties.

Yes, digital gift cards are available and make an easy option when you’re shopping for someone else.

You can reach us via our contact page or email our support team. We aim to respond as quickly as possible.

Only if you opt in. You’ll be the first to hear about new arrivals, restocks, and special offers - and you can unsubscribe anytime.