Gift cards and digital products are not eligible for returns or refunds under this policy.
We want you to feel confident in every Tusk & Trout piece you choose. If something isn't quite right, our returns process is designed to be simple, transparent and supportive.
All returns must be lodged through our Returns Portal. Return instructions may vary depending on your delivery country and will be provided during the return process.
Returns must be lodged and sent back within 30 days of your parcel being delivered.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in original condition
- Returned with all original tags attached
- Suitable for resale
- Lodged within 30 days of delivery
Returns that are worn, washed, altered, incomplete or not in their original condition may be declined.
Returns & Shipping Protection (Checkout+)
Australian customers may have the option to purchase Prepaid Return Shipping (Checkout+) at checkout.
Checkout+ covers the cost of return shipping for eligible Australian returns lodged within the applicable return period. It does not extend the 30-day return window or create a right to return items outside this policy.
If you purchase Checkout+:
- Your return shipping label is included.
- No additional return postage costs apply for eligible returns.
If you do not purchase Checkout+:
- Returns are still available in accordance with this policy.
- Return shipping costs apply.
- A return processing fee of $2.40 applies to change-of-mind returns.
Checkout+ is an optional service and is non-refundable once purchased.
Faulty, damaged or incorrectly supplied items are always covered at no cost to you.
How to Return Your Order
To begin a return:
- Visit our Returns Portal.
- Log in using your order number and email address.
- Select the item(s) you wish to return.
- Choose your preferred return option.
- Follow the return instructions provided.
- Package your items securely with all original tags attached.
- Send your parcel using the instructions supplied through the Returns Portal.
Australian customers will generally return their parcel via Australia Post.
International customers should follow the return instructions provided or use a fully tracked postal service where instructed.
Once your return has been received and inspected, we'll notify you as soon as it has been processed.
Refunds
Approved refunds are issued to your original payment method.
Please note:
- Original shipping charges are not refundable unless required by applicable consumer law.
- Refunds are processed only after your returned items have been received and approved.
If your order was paid using a combination of store credit and another payment method, any available store credit will be refunded first, with any remaining balance refunded to your original payment method.
Store Credit
Store credit:
- Is issued as a digital code.
- Is valid for 12 months from the date of issue.
- Can be redeemed online only.
- Cannot be exchanged for cash.
- Purchases made using store credit can only be returned for store credit.
Once store credit has been issued, it cannot be reversed.
Sale Items
Sale items are eligible for:
- Exchange
- Store credit
Refunds are not available on sale items unless the item is faulty or incorrectly supplied.
Exchanges
Exchanges are available for a different size or variant of the same product, subject to stock availability.
Please note:
- Once an exchanged item has been supplied, it cannot later be refunded for change of mind.
- If your requested exchange is unavailable, store credit will be issued automatically.
- If you're unsure about sizing, store credit is often the most flexible option.
International customers may find it faster to return their original order for a refund or store credit and place a new order through our website.
Promotional Periods
Items purchased during promotional periods remain subject to this Returns Policy.
Full-priced products purchased using a discount code remain eligible for refund, exchange or store credit, provided the return is lodged within 30 days.
Online Orders
Tusk & Trout is an online-only brand.
All returns must be lodged through our Returns Portal. We do not offer in-person returns or exchanges.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please lodge your return through the Returns Portal and select the appropriate return reason.
Australian customers are protected by the guarantees provided under Australian Consumer Law.
International customers are also entitled to remedies where required by applicable consumer protection laws.
Return Postage
Australian Orders
If you purchased Checkout+, return shipping is covered for eligible returns lodged within the applicable return period.
If you did not purchase Checkout+, return shipping costs and the applicable return processing fee will apply.
International Orders
International customers are responsible for arranging and paying return shipping unless the item is faulty, damaged or incorrectly supplied.
We strongly recommend using a fully tracked postal service, as Tusk & Trout cannot accept responsibility for parcels lost during return transit.
Original shipping charges are not refundable.
Customs duties, VAT, GST, import taxes and other government charges paid when your order entered your country are generally non-refundable and remain the responsibility of the customer.
If you believe these charges may be refundable, please contact your local customs authority.
Returning Multiple Items
If you're returning multiple items from the same order, they must be returned together.
Once a return request has been approved, additional items cannot be added to that return.
Processing Your Return
Please include your return slip and clearly write your name and order number on your parcel to help avoid delays.
You have 24 hours after submitting your return request to make changes.
Once your return has been received and inspected, please allow up to 10 business days for processing.
Goodwill Returns
From time to time, Tusk & Trout may choose to accept a return, exchange or refund outside the terms of this policy as a goodwill gesture.
Any goodwill exception is entirely at our discretion and does not create an ongoing entitlement under this policy.
Where a return is accepted outside the published return period, Checkout+, return shipping benefits, exchange benefits and other policy entitlements may not apply.
