At Tusk & Trout, we know you're eager to get out on your next adventure. Every order is packed with care and dispatched from our Queensland distribution locations using fully tracked Australia Post services.
Once your order is on its way, you'll receive a tracking email so you can follow every step of its journey.
Australian Orders
We offer FREE standard shipping Australia-wide on orders over $149 AUD.
- Standard Shipping: $10.50 AUD (estimated delivery 3–7 business days)
- FREE Standard Shipping: Orders over $149 AUD (estimated delivery 3–7 business days)
- Express Shipping: $14.99 AUD (estimated delivery 1–3 business days)
Orders are typically packed and dispatched within 3–5 business days, with Express orders prioritised where possible.
Delivery timeframes are estimates and may vary during peak periods or for regional and remote locations.
International Orders
We proudly ship worldwide from Australia.
To keep international shopping simple, we offer flat-rate shipping regardless of destination.
- Worldwide Standard Shipping: $15 AUD
- FREE Worldwide Shipping: Orders over $179 AUD
Estimated delivery timeframes are:
- New Zealand: 6–10 business days
- Asia Pacific: 6–15 business days
- USA & Canada: 8–18 business days
- United Kingdom: 8–18 business days
- Europe: 8–20 business days
Delivery estimates may vary depending on customs processing and local postal services.
Customs, Duties & Taxes
All international orders are shipped from Australia.
Depending on your country's import regulations, your order may be subject to customs duties, VAT, GST, import taxes or clearance fees when it arrives.
These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our product prices or shipping charges.
If you're unsure whether charges may apply, we recommend checking with your local customs office before placing your order.
Tracking Your Order
Every order includes tracking.
You'll receive a shipping confirmation email with your tracking link once your parcel has been dispatched.
Please allow up to 24 hours for tracking information to begin updating after dispatch.
Returns & Shipping Protection (Checkout+)
At checkout, you may have the option to add Prepaid Return Shipping (Checkout+).
This optional service covers the cost of return postage if you decide to return or exchange your order.
If you purchase Checkout+:
- Your return shipping label is included.
- No additional return postage costs apply.
If you do not purchase Checkout+:
- Returns are still accepted in accordance with our Returns Policy.
- Return postage costs are payable at the time of your return.
- A return processing fee of $2.40 applies.
Checkout+ is an optional service and is non-refundable once purchased.
Faulty, damaged or incorrectly supplied items are always covered at no cost to you.
Australia Post
All orders are shipped via Australia Post using fully tracked services.
Once your parcel has been handed to Australia Post, delivery timeframes are managed by the carrier.
If your parcel is delayed, lost or marked as delivered but cannot be located, Australia Post is best placed to investigate.
Australia Post Customer Support: 13 76 78
Our team is always happy to assist with any information Australia Post may require.
Sale & Promotional Periods
During major sale events, public holidays or promotional campaigns, dispatch times may be slightly longer than usual.
We'll always work hard to get your order on its way as quickly as possible and appreciate your patience during busy periods.
